Where do you ship?
We currently ship across the United States. If an item in your cart can't be delivered to your region, you'll see that noted before you check out.
How much does shipping cost?
We offer free standard shipping on orders of $70 USD or more. Orders under $70 are charged a flat-rate standard shipping fee of $8 USD.
For customers who need their order sooner, Express Shipping is available for a flat rate of $15 USD.
Any applicable sales tax is calculated based on your shipping destination and displayed at checkout before payment, so you'll always see the full cost of your order before completing your purchase.
How long will my order take to arrive?
Orders are processed within 1–3 business days, then shipped. After that, US orders typically arrive in 3–5 business days for items stocked domestically, or 10–15 business days for items from our overseas partners.
Why do some items ship from overseas?
To keep our selection broad and our prices fair, we work with trusted fulfillment partners, and some products ship directly from them. It's why a few items take a little longer, and we always show clear delivery estimates so you know what to expect.
How do I track my order?
Once your order ships, we'll email you a tracking number. Please allow a day or two after shipping for the tracking details to start updating.
Can I cancel or change my order?
If you need to cancel, email us within 24 hours of ordering. As long as it hasn't been processed or shipped, we'll cancel it and refund you in full. Once it's on its way, our damage and delivery protections still have you covered.
What if my order arrives damaged, defective, or wrong?
We'll make it right with a replacement or a full refund, whichever you prefer. Just email us within 30 days of delivery with your order number and a photo or short video of the issue, and in most cases you won't even need to ship anything back.
What if my package is lost or never arrives?
Contact us with your order number, and we'll open an investigation with the carrier on your behalf. If it's confirmed lost in transit, we'll resend your order or refund you in full.
Do you accept returns if I change my mind?
Because items ship directly from our fulfillment partners, we're unable to accept change-of-mind returns or exchanges. What we do fully stand behind is any problem with the order itself — damaged, defective, wrong, missing, or undelivered items.
Still have questions? We're always happy to help — reach out anytime through our Contact Us page and our team will get back to you within one business day.