Privacy policy

Last Updated: June, 2026

At Prestige Pet Supplies, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and how we handle it.

Information We Collect

When you shop with us or get in touch, we may collect:

  • Your name, shipping address, and billing address
  • Your email address and phone number
  • Your order details and purchase history
  • Payment information, which is processed securely by our payment provider — we do not store your full card details
  • Basic technical data, such as your IP address, browser type, and how you use our site, gathered through cookies and similar tools

How We Use Your Information

We use your information to:

  • Process, fulfill, and deliver your orders
  • Send order confirmations, shipping updates, and respond to your questions
  • Handle returns, refunds, and customer support
  • Improve our store and your shopping experience
  • Send marketing emails only if you have opted in (you can unsubscribe at any time)

How We Share Your Information

To fulfill your order, we share only the details that are necessary — such as your name and shipping address — with the fulfillment partners and shipping carriers who prepare and deliver your package. We also share payment information with our secure payment processor to complete your transaction.

We do not sell or rent your personal information to anyone.

We may disclose information when required by law, or to protect the rights, safety, and security of our customers, our business, or others.

We work with the following trusted service providers who may receive or process customer data as part of our business operations:

  • Shopify — website hosting and ecommerce platform
  • Zendrop — order fulfillment and delivery
  • Facebook & Instagram — advertising and remarketing
  • Google & YouTube — advertising, remarketing, and analytics
  • Pinterest — advertising and remarketing
  • Klaviyo — email marketing and SMS communications
  • Judge.me — product reviews and customer feedback

These providers are authorized to use your information only as necessary to perform services on our behalf.

Advertising & Remarketing

We use advertising and remarketing platforms to promote our products and show relevant ads based on your visits to our site. The platforms we currently use include Facebook, Instagram, Google, YouTube, and Pinterest. These services may use cookies or tracking technologies to deliver personalized advertisements. You can manage your ad preferences through your browser settings or directly through each platform's preference tools.

Cookies

Our site uses cookies to keep your cart working, remember your preferences, and understand how visitors use the site. You can manage or disable cookies in your browser settings, though some features may not work as well without them.

Our store uses pixels and tracking technologies from Facebook, Instagram, Google, YouTube, Pinterest, and Klaviyo to support advertising, analytics, and marketing communications

Data Retention & Security

We keep your information only as long as needed to fulfill your orders, meet our legal obligations, and provide support. We use reasonable safeguards to protect your data, though no method of transmission over the internet is ever completely secure.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of marketing communications. To make a request, email us at Support@PrestigePetSupplies.com and we will respond as required by applicable law.

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we have collected, used, and shared about you, and why
  • Request a copy of the specific personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of your personal information, subject to certain legal exceptions
  • Opt out of the sale or sharing of your personal information — we do not sell or share your personal information
  • Not be discriminated against for exercising any of these rights

We will respond to verified requests within 45 days, as required by California law. To exercise these rights, contact us at Support@PrestigePetSupplies.com. 

Children's Privacy

Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us, and we will remove it.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new "last updated" date.

Contact Us

If you have any questions about this policy or your information, please reach out:

Prestige Pet Supplies LLC

Email: Support@PrestigePetSupplies.com 

Phone: +1-800-837-2105

Business Address: 5130 Lakeside Dr., Mason, OH 45040 USA

Support hours: Monday–Friday, 9:00 AM – 5:00 PM ET