Shipping policy

Last Updated: June, 2026

At Prestige Pet Supplies, we want your order to reach you and your pet as smoothly as possible. Below you'll find clear details on how we process, ship, and deliver your orders.

Order Processing

Orders are processed within 1–3 business days after they are placed. Processing covers order verification, preparation, and handoff to the carrier. Orders placed on weekends or holidays begin processing on the next business day.

You will receive a confirmation email when your order is placed, and a second email with tracking details once it ships.

Where We Ship

We currently ship to the United States. 

Some items ship from our domestic US facilities, while others are fulfilled by our international partners and ship from China — this is why delivery times vary depending on the product (see Estimated Delivery Times below). 

We ship to all addresses across the United States, including Alaska, Hawaii, PO Boxes, and APO/FPO military addresses. Please note that delivery times to Alaska, Hawaii, and remote areas may be longer than standard estimates.

Customs & Import Fees

For items shipped from our international fulfillment partners, your order may pass through US customs upon arrival. For most orders, no customs duties or import fees are charged to the customer, as standard shipments typically fall within the US customs exemption threshold. 

However, Prestige Pet Supplies is not responsible for any customs duties, import taxes, or fees that may be assessed by customs authorities in exceptional cases. If you have questions about a specific order, please contact us at Support@PrestigePetSupplies.com.

Shipping Options & Rates

All prices on our website are listed in US Dollars (USD).

Standard Shipping

  • Free Standard Shipping on all orders $70 USD and above
  • $8 flat-rate Standard Shipping on orders under $70 USD

Express Shipping

  • $15 flat-rate Express Shipping on all eligible orders

Shipping charges are displayed at checkout before payment is completed.

Applicable sales taxes are calculated based on your shipping destination and will also be shown during checkout.

Estimated Delivery Times

Delivery times are estimates and begin after the 1–3 business day processing window.

United States: 3–15 business days.

  • Items stocked in our US facilities typically arrive in 3–5 business days.
  • Items shipped from our overseas suppliers typically arrive in 10–15 business days.

Delivery times can vary based on the product's origin, your location, carrier performance, and customs processing. During peak seasons and major holidays, deliveries may take a little longer.

Order Tracking

Once your order ships, we'll email you a tracking number so you can follow your package. Please allow a day or two after shipping for tracking information to update.

Shipping Delays

Occasionally, delays happen due to customs, weather, carrier backlogs, or high-demand periods. If your order seems delayed beyond the estimated window, please contact us, and we'll look into it with the carrier right away.

Lost or Missing Packages

If your tracking hasn't been updated for an extended period, or your package shows as delivered but you haven't received it, contact us, and we'll open an investigation with the carrier on your behalf.

  • If a package is confirmed lost in transit, we will resend your order or issue a full refund.
  • If tracking shows the order was delivered but you did not receive it, we may ask for a brief non-delivery confirmation from your local carrier or postal service before we can resend or refund.

Full details on how lost and undelivered orders are resolved are covered in our Return & Refund Policy.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not able to reroute or refund orders shipped to an address entered incorrectly, so reach out as soon as possible if you spot a mistake, and we'll help if the order hasn't yet been processed.

Need Help?

We're happy to help with any shipping or delivery questions.

Prestige Pet Supplies LLC

Email: Support@PrestigePetSupplies.com 

Phone: +1-800-837-2105

Business Address: 5130 Lakeside Dr., Mason, OH 45040 USA

Support hours: Monday–Friday, 9:00 AM – 5:00 PM ET