Terms of service
Last Updated: June, 2026
Welcome to Prestige Pet Supplies. By accessing or purchasing from our website, you agree to the terms below. Please read them carefully.
Using Our Website
By using this site, you confirm that you are at least 18 years old, or that you are using it with the involvement of a parent or guardian, and that the information you provide to us is accurate and complete.
Orders & Acceptance
When you place an order, you will receive a confirmation email. This email confirms that we have received your order — it does not yet mean we have accepted it. We reserve the right to refuse or cancel any order, including in cases of suspected fraud, errors in product or pricing information, or product availability issues.
Pricing & Payment
All prices are listed in US Dollars (USD). Payment must be completed in full before an order is processed. Applicable sales tax and shipping charges are shown at checkout before you pay. While we make every effort to display accurate pricing, if a pricing error occurs, we reserve the right to cancel the affected order and issue a full refund.
Shipping, Returns & Refunds
Some products are fulfilled directly by our international and domestic fulfillment partners.
Delivery times, shipping costs, returns, replacements, and refunds are governed by our Shipping Policy and Return & Refund Policy, which form part of these Terms.
Product Information
We work to describe our products as accurately as possible. Please note that colors and small details may vary slightly due to screen settings and supplier updates.
Intellectual Property
All content on this site — including text, logos, images, and design — belongs to Prestige Pet Supplies LLC or its licensors and may not be copied, reproduced, or reused without our written permission.
Acceptable Use
You agree not to use our site for any unlawful purpose, to attempt to interfere with or disrupt it, or to misuse it in any way that could harm us, our customers, or other users.
Limitation of Liability
To the fullest extent permitted by law, Prestige Pet Supplies LLC is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim is limited to the amount you paid for the order in question.
Governing Law
These Terms are governed by the laws of the State of Ohio, United States, without regard to its conflict-of-law rules.
Changes to These Terms
We may update these Terms from time to time. Continued use of the site after changes are posted means you accept the updated Terms.
Contact Us
Prestige Pet Supplies LLC
Email: Support@PrestigePetSupplies.com
Phone: +1-800-837-2105
Business Address: 5130 Lakeside Dr., Mason, OH 45040 USA
Support hours: Monday–Friday, 9:00 AM – 5:00 PM ET